Terms of Service

These terms govern use of LeadSharq, a CRM service for mortgage companies operated by LeadSharq LLC (“we”). The company that subscribes (the “customer”) agrees to them for itself and its users. A signed agreement with the customer, if any, takes precedence over these terms.

The service

LeadSharq receives and stores the customer's leads, assigns them to its licensed loan officers, tracks contact and follow-up, and reports to its managers, until an application is submitted in the customer's loan origination system. Rates shown in the service are internal estimates for prioritizing calls, never rate quotes or offers.

The customer's responsibilities

• Having the borrower's consent and a lawful basis for every lead it enters or sends, and for contacting borrowers.
• Complying with the laws that apply to its business, including RESPA, TILA, TCPA, GLBA and state licensing rules.
• Keeping its users' licensing information (NMLS IDs and licensed states) accurate.
• Managing its users: inviting, deactivating and assigning roles promptly, and keeping two-factor authentication on.
• Entering only the information the service allows, including in free-text notes: never Social Security numbers, dates of birth, bank, card or other financial account numbers, property street addresses, or information about a disability or health condition.

Acceptable use

Users may not try to reach another company's data, get around access controls or rate limits, share sign-in credentials, use the service to send unsolicited messages, or upload malicious code.

Data ownership

The customer owns its data. We use it only to provide the service, as described in the Privacy Policy. While subscribed, the customer can ask us for an export of its data. When the subscription ends, we provide an export on request within 30 days, then delete the customer's data within 30 days after that; copies in backups roll off within 7 days after deletion.

Availability and changes

We work to keep the service available and secure, but it is provided without a guarantee of uninterrupted operation. We may improve or change features; we email the customer at least 30 days before a change that materially reduces what the customer has paid for.

Fees, term and termination

Fees and the subscription term are set in the customer's order or agreement. Either party may end the subscription as that agreement provides. We may suspend access that threatens the security of the service or other customers.

Warranties and liability

Except as stated in a signed agreement, the service is provided “as is”, and each party's liability is limited to the fees paid in the twelve months before the claim, except where the law doesn't allow such a limit.

Governing law

These terms are governed by the laws of the State of Arizona. Disputes are heard in the state or federal courts located in Maricopa County, Arizona.

Changes to these terms

We email customers at least 30 days before a material change to these terms. Every change updates the “Last updated” date above.

Contact

Legal questions and legal notices: hello@leadsharq.com.